We will:
- respond to new enquiries within 24 hours
- tell you if we can’t help with your tax issue
- tell you if we need to involve a third party
- ensure there are no surprises: a price and billing schedule will be agreed in advance
- provide a primary point of contact for you with a second ‘go to’ person if they’re not available
- outline what information we need from you, making sure we keep secure and confidential any information you provide
- keep you regularly updated on progress
- do all this with good humour
What we need from you:
- openness: we can only help you resolve any tax or legal challenges if we know the full circumstances
- access to information in a timely and accurate format
- honesty: let us know if you are unhappy with our service so we can do something about it: but do tell others if you’re happy with it
Our approach
We will do everything possible to ensure that our clients and partners receive a high quality service from us that is differentiated through excellent quality service.
Our team will:
- deliver on our customer service promise
- keep sight of the big picture, making sure our clients’ overall requirements are kept in mind
- get to know our clients
- provide fee quotes within 48 hours
- follow our internal quality control processes for engagement, review and sign off of our advice
- if working with third parties, involve them immediately so we can build their fee quote into our proposal
- maintain our sense of humour and personality